Position title
IT Specialist
Description

The IT Specialist plays a critical role in supporting the Company’s core systems.  This role will wear multiple hats, providing a combination of network administration, general IT support, ERP system support, website design and Prepress workflow support.

Responsibilities
  • Oversee daily operations of two facilities (Minnesota and Iowa); Plan, coordinate and implement data and voice technology strategies, to include, performing software and application development, installation and upgrades
  • Assist in managing IT vendor relationship/ vendor contracts related to hardware, software and IT services
  • Recommend the selection and acquisition of hardware, software and IT-related services and equipment
  • Assist in maintaining backup/restore and disaster recovery preparedness
  • Maintain confidentiality with regard to information processed, stored or accessed by the network
  • Promote and adhere to the Company’s CARES core values which are embedded in all roles, fostering a culture that demonstrates commitment to: Collaboration, Accountability, Respect, Excellence and Safety
  • Perform all other duties as assigned
  • Network Administration:
    • Manage and maintain the company's network infrastructure, ensuring smooth operation and security
    • Implement and configure network devices such as routers, switches and firewalls
    • Monitor network performance and troubleshoot any connectivity or operational issues
  • General IT Support:
    • Provide technical support to staff for a variety of hardware and software issues
      • PC and Mac
    • Troubleshoot and resolve technical problems in a timely and efficient manner
    • Maintain user accounts and manage access controls
    • Develop and administer instructions and/or conduct training for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems
  • ERP System Support:
    • Provide support to users of the company's Enterprise Resource Planning (ERP) system
    • Troubleshoot issues related to data entry, reporting and other ERP functionalities
    • Stay up-to-date on the latest ERP system updates and features
    • Manage multiple projects and implement enterprise technology tools
    • Assist in implementing future upgrades or additions
  • Website Design & Development:
    • Design, develop and maintain the company website using a Content Management System (CMS)
    • Ensure website functionality and compatibility across different devices and browsers
    • Implement search engine optimization (SEO) best practices to improve website visibility
  • Prepress Support:
    • Assist with troubleshooting and hardware support
    • Open to learn Prepress workflow systems
    • Assist Chief Systems Officer with workflow automation
    • Maintain knowledge of industry-standard Prepress software and techniques
Qualifications
  • Understanding of computer components, operating systems (Windows PC and server, MacOS, Firewall, Active Directory, Microsoft 365, Oracle Server (One Point), Access, VOIP) and common applications
  • Knowledge of network concepts, protocols and troubleshooting network connectivity issues
  • Ability to identify, diagnose and resolve technical problems efficiently
  • Familiarity with data management principles and information security practices
  • Knowledge and experience with multi-server network environment
  • Excellent written and verbal communication skills to explain technical concepts to non-technical users
  • A patient and helpful demeanor to provide excellent technical support to users
  • Strong analytical and critical thinking skills to solve complex technical problems
  • Ability to prioritize tasks, meet deadlines and manage multiple projects simultaneosly
  • Relevant IT certifications
  • Desire and willingness to learn new technologies

 

Education and Experience

  • Bachelor's degree in Information Technology, Computer Science or a related field
  • Minimum 2-3 years of experience in a Network Administrator role
  • Working knowledge of network administration principles and practices
  • Project management experience (preferred)
  • Strong understanding of computer hardware and software
  • Experience with website design and development using a CMS (e.g., WordPress)
  • Familiarity with Prepress workflow and software (preferred)
  • Experience supporting ERP systems a plus
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
Job Location
2100 Elm Street SE, Minneapolis, 55414
Date posted
March 19, 2024
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