Harvey Mackay
In 1959, Harvey Mackay purchased an insolvent company with just twelve employees, three 28-year-old outdated envelope folding machines and one printing press. Today, in three modern plants, MackayMitchell Envelope can produce over 25 million envelopes a day.
Personal, quality service is the main reason that in 45-plus years of doing business, the company has never lost a major account. “Anyone, any salesperson, can get one order,” says Mackay, “but the mark of true salesmanship is not to get one order but to get and keep an account. You can exaggerate or actually make misrepresentations and you can get an order. That takes no talent whatsoever. It takes enormous talent to be able to keep a customer.”
